Privacy Policy
Last updated:
This Privacy Policy explains how Decoo Restaurant (“we”, “us”) collects, uses, and protects information when you place an order through our website.
Information we collect
- Order information: items ordered, quantities, notes, totals, order status.
- Contact information: name, phone number, and (if provided) email address.
- Delivery information: delivery address (if delivery is selected).
- Technical information: basic device/browser data and IP address for security and fraud prevention.
How we use your information
- To process and fulfill your order (pickup or delivery).
- To contact you about your order (confirmation, receipt, status updates like “ready for pickup”).
- To provide customer support and resolve issues.
- To improve the website and prevent fraud/abuse.
Text messaging
If you provide your phone number during checkout, we may send transactional text messages related to your order (e.g., payment receipt/confirmation and order status updates). Message frequency varies by order activity. Standard message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us using the information below.
Sharing your information
We may share information with service providers only as needed to operate the website and fulfill orders (for example, payment processing, SMS delivery, database/hosting services). We do not sell your personal information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. We do not share or sell phone numbers for marketing.
Data retention
We retain order and contact information for as long as needed to fulfill orders, provide support, maintain business records, and comply with legal obligations. We may retain certain records longer where required by law.
Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.
Your choices
- You can request help or opt out of SMS by replying HELP or STOP.
- You can contact us to update or correct your information.
Contact us
If you have questions about this Privacy Policy, contact us:
Decoo Restaurant
Phone:
Email: